The following is  an email written to the of Regional Sales Manager for Sabre. 

“Mr. Dennis,

I wanted to thank you for all your help and to let you know that we have ordered a new Sabre 32RKDS travel trailer from Bill Blake with American RV in Grand Rapids, Michigan.  He is very knowledgeable of the product and extremely helpful.  We look forward to getting our new unit and to working with American RV in the future.  We are going to traveling 1,100 miles to pick-up our unit but that is because of how we are being treated by American RV.

We decided to order the Coffee interior, based on the pictures that you sent us and Bill’s comments..

Thanks again,

Barbara and Marvin G.”

Mrs. & Mrs. H. worked with John Monterusso to purchase their 2012 Monaco Knight 40PDQ Class A Diesel Motor Home from American RV in Grand Rapids, MI. 

“We can not say enough how well we were treated by John Monterruso and the rest of the people at American RV.  We learned more from John about RV’s in 15 minutes than from an entire day’s worth of time spent at another dealer.  It was nice to have someone more worried about helping you understand the product he was selling, than trying to push a quick sale.  After having our learning experience with the folks at American RV, it was easy to make the decision to go back there to purchase our first RV.  

The folks that helped get our RV ready to go, were also very helpful.  We decided to install a satellite before taking the RV home. They quickly figured out what we needed, had it in stock, and installed it while we waited.  We were very pleased with the quickness and quality of the installation.

We are already planning our first trip for mid December to Houston.  Can’t wait to take to the road.

I would not change a thing about our experience with American RV.  We are confident we made the right choice in our dealer.  We have many dealers much closer, with honestly more RV’s on the lot.  But if you want to be treated like a person instead of a number, American RV is the place.  We also feel confident that when our RV needs service, we will be treated just as well.  

Sincerely,

Clint H.”

 Sandra & Bruce worked with Molly to purchase their brand new 2011 Montana Big Sky 3580RL 5th Wheel by Keystone. Pictured here with Ken (their demo instructor) and Molly, they spent their first night in their new RV right here at American RV before hitting the road back to Mississippi! Thank you for your business. 

“We found American RV on the internet when we were shopping for a new 5th wheel…  American RV had the 5th wheel that we were dreaming about so we took a chance and emailed you.  Molly responded to our email in a very timely manner.  She is a sweetheart.  She went the extra mile in serving our needs & all our needs have been met.  We love our new Big Sky, and we look forward to many happy trips in it.  Thank you for such great service.  Even the guys at Camping World were so very helpful.  I can’t say enough about your team at American RV.  We would definitely recommend you at any time.”

– Sandra & Bruce

 ”We were very pleased with every visit to American RV right from the start and the several times we went back out there to look again.  When we first met Jim Snyder we felt comfortable with him right from the start.  He was great.  I emailed him with a quick question one night thinking I would just check my email sometime the next day, and he called me with an answer within the hour of sending the email.  We were always treated very nice by all the staff out at American RV.  We never had a negative “vibe” at any time, the several times we went there to look again at the 2 – 3 units we were really interested in.  Jim even suggested that we come out and actually pull the unit around with our truck to see if we felt comfortable with it’s size (It had been a few years since we had an RV).  We really appreciated being able to do that, and that helped us make a decision.  We were working with another RV dealer and did not get the same great “vibe” from that place, although it was nothing easy to put my finger on, it just was not American RV.

When we pulled the trailer that Saturday, I was impressed big time with Matt who got the hitch set up.  It was Matt who did our walk thru the day we picked it up and he did a great job, what a great bunch of employees you have out there.  Then there were the people from Camping World who helped us.  What nice helpful people there as well.  So I mean I cannot say a bad thing.  American RV was all the way around a pleasure to work with, and I would insist to anyone I know that is considering the purchase of an RV, or to get RV supplies, go to American RV.   We are so glad we bought our RV there, and that you had the choices you did for us to pick from.

American RV is tops all the way around. Every time we came back out to look at campers we were impressed by everything we saw, and the people were always friendly, always greeted us with enthusiasm and always first class in very way!! Great experience!!!!!”

“Demo process was great & gave us a lot of great ideas & suggestions for taking care of our purchase the right way! THANK MATT” (Rubino)

 Larry & Pat worked with Jim Snyder to purchase their 2012 Sprinter 266RBS Travel Trailer by Keystone, with updated graphics and options.

Janet worked with Robert Wensel to purchase a 2008 Safari Trek 28 Class A Motor Home: 

“Always love returning to American RV & Grand Rapids, you always have what we want!!  Robert Wensel, Ken Carlson, and John Monterusso- great men- VERY helpful. ” – Janet K. 

Pete & Sue worked with Jim Snyder to purchase their Sabre 32RKDS Travel Trailer: 

“With 40+ years of camping experience we’re sure this unit will meet all our expectations & will give us many years of great times!” 

“We recently bought a class c motor home from American RV, our fourth purchase from them, and are very happy with the great service we received. They are always available and take time to answer my frequent questions. Thanks Ron, Chad, John M., Scot, Kirk & Kevin, for the excellent service!” – Mr. & Mrs. W. 

Mr. W. worked with Robert Wensel  to purchase his 2007 Montana Mountaineer 30PRS Travel Trailer from American RV and had the following to say about his experience:

“Robert Wensel was my sales rep. From the beginning his attitude was one of “what can I do for you” and not “what can I sell you”.  He listened to my thoughts on what I was looking for and made suggestions that completed those thoughts.  He was straight forward and honest through out the buying process.  I have found that from when I first walked in the door until currently, everyone at American RV has been exceptionally helpful and friendly.  I know that you do a pretty significant volume of sales, but I have felt like a person rather then a number the entire time.  I expect this will be the case over time as my RV needs continue and change.”

James worked with Scott Jewell to purchase his 2012 Springdale Summerland 2980BH Travel Trailer and had the following to say about his experience:

” We spent one full day shopping at multiple RV dealerships for both new and used units. We had Contact with salesman Scott Jewell. From the beginning, we found Scott to be very professional and courteous. We always fear the “salesman” contact when we shop for cars/campers. Scott did not live up to this “fear” at all. He was down to earth and had an interest in what we were looking for. We felt Scott was always honest and looked out for our best interest throughout, even suggesting things we never thought of or didn’t think were possible. Not only would I recommend your dealership, I would send friends/family directly to Scott without hesitation. We decided to purchase our camper from your dealership because we felt we were getting the best deal from your company. We also felt the most comfortable with your dealership. The process of purchasing our camper was extremely smooth and everyone with your dealership were helpful and courteous during multiple phone calls during the process. Our “walk through” after purchasing our camper was completed with Tony. He continued the professionalism we had experienced throughout. He was very helpful and educated on the unit. If he did not know the answer, he was quick to obtain the answer for us.”

“My husband and I had been searching for our first RV at several lots in the Grand Rapids area. American RV should have been our first stop instead of our last. American RV had a large selection and variety of RV’s and we found the one that is perfect for us. All of the staff we encountered along the process of purchasing our RV were friendly. Robert (Wensel) was our salesman and was very patient with our many questions and requests and the length of time we took to make our final decision. He was well informed and was helpful in finding the RV that met our specific needs. We felt no sales pressure. I will recommend American RV and already have to our friends and family.”

- Mr. & Mrs. G worked with Robert Wensel to find their 2012 Layton 207 Select Travel Trailer