Dear Ron,
As you know we recently purchased a 2007 Montana 342PHT Mountaineer from American RV. We felt compelled to write you and say that it was an absolute pleasure to deal with you and your staff, all of which I feel are the most ethical & highly trained professionals in the RV industry.
Being from Massachusetts we set out to purchase locally but were very displeased with our local dealers, you can imagine that a purchase of this size “site unseen” we were a little skeptical to say the least. Those thoughts were quickly diminished upon the negotiation process. Your professional demeanor from the beginning of the delivery was right on target with our expectations.
We as customers rarely give a letter of rec commendation to any organization as we feel it is their duty to make it a “Win Win” scenario for both parties, very few accomplish this successfully, however you and your team did.
I would also like to give a special Thank You to Emily, Win, Kerby and Kirk for all of their efforts. Their follow through, knowledge, and customer appreciation that each of these individuals entails is what makes American RV the successful business that you have envisioned, a reality.
Sincerely,
Jim & Carolyn B
Southwick, Massachusetts
