Our experience with American RV began when we decided a cross country trip with a RV would be something we would like to do next year, (2011. We bought a Chevy duramax truck and started looking for the perfect 5th wheel camper. We headed for Grand Rapids because there were so many dealers in the area we thought there would be lots of choices. Being novices at camping we asked friends what they would look for if purchasing a new or used RV. We got some great feedback from seasoned campers and off we went armed with all the information from our friends and the Internet. We stopped at American RV and met Robert Wensel. He showed us a couple used units and a couple new units he thought would meet our needs. We really liked the Keystone Copper Canyon layout as it had everything we were looking for. However, we had just started our search and the price of a new unit was slightly over the budget we set for ourselves. We continued our search and found a used Gulf Stream unit with a similar layout to the Copper Canyon. The price seemed reasonable and the unit was in great condition, so after looking at lots of other dealers we went home to think about what we had seen. By the end of the week we had decided to buy the Gulf Stream and were about to leave for Grand Rapids when I got an e-mail from Robert asking us to come take another look at the Copper Canyon he said would be worth the trip. We debated and then decided it couldn’t hurt to look again since we were headed that way anyway. Robert and the staff couldn’t have been more helpful when we told them we loved the unit but it just wasn’t in our budget since we needed a hitch too. They asked us if we would buy if the price was right and we said sure. They came to us with a price very close to the price of the used Gulf Stream, with more features and brand new. They had a used hitch that would fit our needs at a reasonable price and we were sold. There was no pressure, no games, no discrediting the other dealer’s product and we were impressed by how great we were treated.
When we picked up our unit we got great treatment. They even gave us a vehicle to go to lunch while they prepped our unit. We have told our friends about our buying experience and would certainly suggest American RV to anyone looking for a class dealership.
– The Yoders
Tags: American RV, Copper Canyon, Keystone, Robert Wensel
