Hi Robert,
As you know, Pam and I purchased a Roadtrek 210 Popular from you back in October of last year. The weather turned cold before we had an opportunity to use it. Our “maiden voyage” was in January when we took a 6 week trip traveling 7400 miles out West without having any opportunity to become familiar with our new RV. When you make a major purchase such as this, there is always that thought, “Did we make the right decision”? There is no doubt that we made the right choice. We have never had an RV before and this camping stuff was all new to us. I was concerned if I really knew what I was doing, etc. only to find out that I didn’t. I ended up calling the Service Department at American RV several times while on our trip and talked to Kirk. Each time he was extremely patient with me and extremely helpful. He made sure that I was comfortable in calling him again if I had any questions. I couldn’t have been more pleased with Kirk and your Service Department. Another concern was with the amount of storage in our Roadtrek for an extended trip like that. (We never seem to leave anything behind, if you know what I mean!!) We had plenty of storage room with extra to spare. Our Roadtrek handled remarkably well. We were able to drive into downtown areas of major cities and see sights that we wouldn’t have been able to see with a larger RV. All in all, we are delighted with our new Roadtrek and American RV, had a wonderful time on our trip, and are looking forward to our next adventure! Thanks for everything!

Gordon and Pam G
Davison, Michigan

Dear Ron,

It is the season of Thanksgiving and we wanted to express our sincere gratitude to you for putting the deal together to see our Roadtrek. We know that this is a difficult time to sell RVs and we appreciate your efforts in getting this done.

We also want you and your employees to knwo that our entire experience with American RV over the last 3 plus years has been very positive. Your sales and service departments are superior. They were sensitive to our situation and the distance we had to drive for service. There were a number of phone calls to Kirk during this time and he was always very patient. He took the time to make sure that our concerns were addressed properly.

We are sure that you have a lot of satisfied customers and you can count us among them. If we can ever be of assistance in providing a testimonial for American RV, please let us know.

Again, thanks for making our Roadtrek experience very enjoyable.

Sincerely,
Bob & Linda L
Hemlock, MI

Thirty years ago I bought my first RV from Ron Neff and have been a satisfied customer ever since. AMERICAN RV is always ready to help with whatever I need. When I need education they provide it in a respectful yet thorough way. Last fall they worked to get my new motor home ready for a 6000 mile trip I had dreamed of taking for many years. Imagine my surprise when I answered my phone in British Columbia to hear Ron asking how the trip was going and did we need anything. They go out of their way to provide GREAT service. Take a trip to see them. It will be a valuable RV experience.

Sincerely,

Ade S

I wanted to write to you in regards to our new 2009 Arctic Fox 1140. I have owned numerous trailers from small pop-ups to large toyhaulers. I have done business with many dealers and even worked with them, but I have never felt more comfortable and at ease then I did with Matt Olds. I was never pressured by him, he was always polite and professional and answered all of our questions. We ended up choosing the Arctic Fox 1140 because of it’s quality and comfort.

When we took delivery of the truck camper, Ken took the time to go through the RV and how to work everything. You have assembled an awesome crew. Please thank Chad, Matt, Kevin, Ken, Doug and the ladies in Camping World that helped with with my new purchase.

I also want to thank you for taking the time out of your day to talk to me. You made a point to get to know my wife and I. I have NEVER has a business owner take that kind of time to talk to me about many different things. You don’t see customer service like that anymore.

I will definitely recommend American RV to my friends and family. Again, Thank You sir for our new campers.

Sincerely,
Timothy B
Goodrich, MI