The following was an email sent to a very happy customer to American RV.
“To the people at American RV,
We purchased a 5th wheel through Jim Snyder this month. Because everyone at American RV who worked with us helped ensure we had a wonderful experience, we felt compelled to write a thank you letter.
First, Jim took our family through numerous RVs to make certain we found the perfect one for our needs. We never felt any pressure to buy – which means a lot to us. He also did everything in his power to get enough for our trade-in to payoff the remaining loan balance on it.
Then Kirby spent a significant amount of time educating us on our new trailer. Kirby was a great teacher – he had us laughing throughout the training, he was extremely patient with all of the numerous questions we asked (and with explaining a few things more than once), and he made sure we were comfortable with everything before he wrapped up. As last summer was our first summer in a camper, and nothing was explained to us then, we learned a LOT from Kirby! And when we called after we got our new RV all set-up, Kirby was gracious about answering a couple additional questions we had.
Joe drove our 5th wheel from American RV about an hour and half south to our campsite on the lake. He did an AMAZING job getting our old camper out and our new one in place (leveled out and fitted perfectly against our deck). He had SO much patience with us, and he was brilliant with maneuvering the truck within the obstacles. What he was able to do in 1-2 hours would have taken us an entire day and still not have been as perfectly lined up and leveled (not to mention, I’m certain we would have run over the built-in grill and/or ruined our deck).
What an amazing team we had the privilege to work with!!!
Thank you, Jim! Thank you, Kirby! Thank you, Joe!”

