Dear Ron,

It is the season of Thanksgiving and we wanted to express our sincere gratitude to you for putting the deal together to see our Roadtrek. We know that this is a difficult time to sell RVs and we appreciate your efforts in getting this done.

We also want you and your employees to knwo that our entire experience with American RV over the last 3 plus years has been very positive. Your sales and service departments are superior. They were sensitive to our situation and the distance we had to drive for service. There were a number of phone calls to Kirk during this time and he was always very patient. He took the time to make sure that our concerns were addressed properly.

We are sure that you have a lot of satisfied customers and you can count us among them. If we can ever be of assistance in providing a testimonial for American RV, please let us know.

Again, thanks for making our Roadtrek experience very enjoyable.

Sincerely,
Bob & Linda L
Hemlock, MI

It’s a good news day for us! — two newly retired Canadians from the great white north! We arrived home safely with our ‘new to us’ 2003 Cedar Creek 38 CKQS fifth wheel! We’re thrilled with this coach, but just as much with the American RV experience we had. Right from the time we said “we’ll take it”, with pictures from the internet and other testimonials to support our decision..our salesman Matt Olds made our purchase seamless. We saved several thousand dollars by taking the trip to Michigan, and the customer service we experienced was stellar. From the moment we walked through their door, and saw “Congratulations to the Ironside’s on the purchase of their fifth wheel”, we both were smiling. The sense of family permeates this dealership and their attention to detail blew us away. Nothing was ‘too much trouble’ it seemed…and all this in the middle of their participation in a huge RV show in Grand Rapids at the same time! We can’t say enough about how kind they all were to us – Matt, Kirby, Joe, Hank, Scott, Chad, Owner Ron, Mike, Doug, and Win.ALL of these consummate professionals treated us like family. We can’t say enough about them all. The paperwork made our trip through the border easy..and now we look out on this beautiful unit…and count the days until we wind our way to the sun…Thanks American RV! And Canadians? This dealership is the real deal! Don’t hesitate to make the trip. You won’t be sorry you did. They’re the BEST!

Sincerely,
Dawn and Ken Ironside,
Thunder Bay, Ontario, Canada

To Ron Neff and staff:

We would like to convey a heartfelt thank you to Matt Olds for his help, guidance and assistance in the purchase of our RV (Sabre 5th wheel model 31 RETS). From the first contact, he was courteous, professional, friendly, patient and quickly responded to all our questions and requests without hesitation. He kept us informed on how things were progressing and sent us a whole set of pictures of the unit once it was finished. We also greatly appreciated him taking the time to come meet us on his day off since we had come from a long way to pick up the unit. Thank you to Robb Kortman for his assistance on that day also. As I was at first very hesitant to buy so far from home, I am now completely confident in your company thanks to these two outstanding employees. We are very impressed with how clean the unit was and have not found anything so far except a minor scratch which is to be expected. We have many friends who have purchased RV’s and they were not prepped nearly as well as this one. I commend your staff for this as well. I’m confident that when we start using it in the spring, we will still be as satisfied. If not, I’m sure Matt will assist us with any problems that come up as he’s already assured us that he’s just an e-mail or phone call away.

Thank you again and continued success to you and your staff!

Francine & Claude LeBlanc
New Brunswick, Canada

Thirty years ago I bought my first RV from Ron Neff and have been a satisfied customer ever since. AMERICAN RV is always ready to help with whatever I need. When I need education they provide it in a respectful yet thorough way. Last fall they worked to get my new motor home ready for a 6000 mile trip I had dreamed of taking for many years. Imagine my surprise when I answered my phone in British Columbia to hear Ron asking how the trip was going and did we need anything. They go out of their way to provide GREAT service. Take a trip to see them. It will be a valuable RV experience.

Sincerely,

Ade S