Grand Rapids-Based American RV Named As One of the Top 50 RV Dealers in North America

Grand Rapids, Mich. – American RV is one of the top 50 RV dealers in North America, according to RV Magazine’s annual rankings. The rankings, judged by an independent panel of industry leaders, are based on customer service and satisfaction, employee training and education, and strategic planning and current initiatives.

“We’re honored to be recognized as one of the Top 50 Dealers of North America,” said Chad Neff, general manager of American RV. “We’ve worked hard over the past 20 plus years to become successful at what we do. Customer service is our top priority and we are grateful to be recognized for our hard work and dedication.”

American RV’s service technicians are RVDA, RVIA, ASA Master Certified and State licensed and all employees participate in customer service training. Customer feedback is posted on the dealership’s AmericanRV.com website, which demonstrates why the dealership has consistently achieved an over 90% customer satisfaction rating.

RVBusiness announced their 2009 top 50 dealers, and American RV of Grand Rapids, MI was one of them!

A panel of veterans reviewed all of the dealer applications keeping an eye on the dealers overall focus on professionalism, association activities, civic involvement, best practices and consumer care.

RVB Top 50 dealers are not ranked, although 10 Blue Ribbon retailers are singled out for a special recognition on October 7.

Two other dealers in Michigan also received this honor: General RV and Veurinks’ RV Center.

Congratulations to all of the RVB Top 50 Dealers!